Trusted Bullion Services… Straight from the Source®

My Account – Password Requirements

Passwords must contain at least 8 characters with a combination of at least 1 capital letter, 1 numerical character and one symbol.  

The acceptable symbols are limited to @$!%*?&#^()~+=_:;<>”

My Account – What is the online registration process?

If you are an existing FideliTrade account holder, you can view your transactions and holdings online. By clicking on the Enroll link on the top of any page, you’ll begin the registration process. The first page will verify your account information. Please be sure to enter the same email address that FideliTrade has on file for you.  If you’re not sure which email address you have provided, you can call 800-223-1080 and select Option #2.

Once you click submit, you’ll receive an email with a link to complete your registration.

After you click on the link in the email, you can finish setting up your online account.

Please call 800-223-1080 and select Option #2 for Client Services if you have any questions.

What’s the process for IRA transactions?

FideliTrade works with a number of IRA custodians who allow precious metals in IRAs.  FideliTrade can serve as your dealer for IRA and non-IRA transactions.

After you open and fund your account with an IRA custodian, you may use your FideliTrade account to invest in precious metals.  Simply let a member of our Client Services department know that you are buying for your IRA and we’ll ensure that the product you choose is acceptable for an IRA.  FideliTrade will work directly with your IRA custodian to fund the transaction.

IRA custodians typically require signed documentation from you to confirm the purchase.  IRA transactions typically settle within one to two weeks after the purchase is made.  

Can I include in gold and other metals in my IRA?

Yes. Precious metals have been allowed in Self Directed IRAs since 1986. Since that time, the range of acceptable products has increased and currently there are wide variety of precious metals products allowed in IRAs.

Gold, silver, platinum and palladium coins and bars can be included in IRAs.  We will make sure that you are purchasing only acceptable products when you’re investing in your IRA.

What payment methods does FideliTrade accept?

FideliTrade does not accept 3rd party payments.

Payment options include bank wire, check, ACH, cash or credit card.

Credit card payments cannot exceed $3,000 for existing customers ($500 for new customers).  Fees apply.

ACH payments cannot exceed $15,000 for delivery and $30,000 for custody.

Mail checks to:
FideliTrade Incorporated
3601 N Market Street
Wilmington, DE 19802

Call 800-223-1080 to receive electronic wire and ACH instructions.


What commercial services does FideliTrade offer?

Trade Execution – Buy and sell precious metals investment products electronically or by telephone.

Reporting – Receive comprehensive confirmations, statements and other reports.

Product Selection – Select from a wide variety of gold, silver, platinum and palladium investment products, including bullion bars and coins, and statement accounts.

Service Selection – Enjoy convenient custody in a high-security, fully insured depository, or arrange for the physical delivery of metals to nearly any destination.

Clearing and Financing Services – FideliTrade offers clearing services for investment advisors through Delaware Clearing.  Advisors can offer precious metals to their clients and use FideliTrade to buy and sell and produce statements on their behalf.  

FideliTrade also offers financing options for customers through its subsidiary Delaware Finance Company.  

Call 302-762-2500 to learn more.

What is meant by the “fineness” or “purity” of precious metals?

The purity of precious metals bullion is measured in parts per thousand and is referred to as “fineness.” This indicates the proportion of pure bullion actually contained in the refined product verses its remaining alloys.  A bar that is 999.9 fine is 99.99% pure gold and referred to as “four nines” gold.

What are the differences between bullion coins and rare or “numismatic” coins?

Bullion coins are produced in mass quantities by government mints and are legal tender in their country of origin.  Bullion coins sell for a premium over their intrinsic (or spot) metal value. Bullion coin prices move, in tandem, with the price fluctuations of the underlying commodity (i.e., gold, silver, platinum or palladium).

Rare or “numismatic” coins are collected and valued for their scarcity, individual beauty, uniqueness or historical significance. Special collectible qualities can potentially render rare coins far more valuable in the marketplace than the value of any gold or silver that they may contain.